Return Policy

You are welcome to return any goods purchased within 7 days of receiving the item.

• Returns will only be accepted if the item(s) is still in their original unopened packaging.
• If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
• If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our warehouse.
• The refund will be done in the form of the original tender of the order.
• Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

How do I log a return?

Call on 010-220-5225, connect with us on live chat on our site or email our customer support team on We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.

Can I exchange my product?

We do not accept any exchanges, but you are welcome to return the unopened and unused product (by following our returns policy). We can then refund you in Faithful Points to use to place a new order for the desired product on the website.

What do I do if the product is tampered with, broken or expired?

Email our customer support team on with your order number, details and a picture of the product that you have received and we will assist in sorting this out by contacting our suppliers to either have it repaired, replaced or refunded, depending on the situation.

Phone:+27(0)10 220 5225/8